No-show protection
Cut unproductive staff time. Encourage clients to be punctual and avoid missed appointments.
Fewer cancellations
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Frequently asked questions
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What is no-show protection in EasyWeek?
No-show protection is a set of tools that helps reduce missed appointments. It includes automated reminders, a cancellation policy, and the option to request prepayment.
How do I set up a cancellation policy?
You can set individual cancellation rules for each service in the settings. Define the time until which a client can cancel a booking free of charge, and what happens in case of late cancellation.
Can I require prepayment when booking?
Yes, you can set up mandatory prepayment or full payment for online bookings. This significantly reduces no-shows, as clients have already paid.
What types of reminders are available?
EasyWeek sends automated SMS and email reminders to clients about upcoming visits. You can customise the sending time and message text to suit your needs.
Is no-show statistics tracked?
Yes, the system keeps detailed no-show statistics by clients, services, and staff. This helps identify problem areas and take appropriate action.
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